Technology has created numerous ways for us to communicate with each other
but it's also increased the number of ways in which the message can get garbled. Effective communications skills are crucial to successful management. Learn how to control your message with clear communications strategies. You'll learn to recognize communication barriers, assess styles and behaviors, and learn how to listen more effectively as well.
Learning Objectives
Develop effective communication strategies that will help control your message
Recognize communication barriers, assess styles and behaviors, and learn how to listen more effectively
Major Topics
The communication process and barriers that get in the way
Techniques for overcoming barriers
Understanding and self-assessment of each component of the communication process
Gaining skills to listen more effectively, especially in stressful situations with heightened emotions
Action plan to apply techniques in the workplace for communication success
CPE Credits Available
4 CPE Credits
4
Bus. Management
Things to Know About This Course
Course Level
Basic - Intermediate
Prerequisites
None
Advanced Preparation
None
Intended Audience
All employees in every role who could improve their communication skills
